Right of withdrawal

You may withdraw from a contract of sale within fourteen calendar days without giving any reason and without incurring any cost beyond the return shipping described below.

The period runs from the day you, or a third party you nominated other than the carrier, take physical possession of the goods. Where an order arrives in several parcels, it runs from the day the last item is received.

If we have failed to inform you of this right, the withdrawal period is extended by twelve months from the end of the initial fourteen days, as Spanish consumer law requires.

Tell us before the fourteen days are up. An unambiguous statement is enough: email support@signeshats.live, call +34 1815617068, or use the model form at the foot of this page. You may also write to Calle Lepanto 30, 03740 Gata de Gorgos, Alicante, Spain.

Give us your order reference, the item you are returning and the address the refund should be traced to. We will acknowledge receipt of your withdrawal without delay.

Then send the goods back within fourteen days of telling us. Sending them back is enough to meet the deadline — they do not have to arrive within it.

These are worn items, so the condition of the return matters and the following are conditions of the refund rather than preferences of ours:

• The tag must still be attached and unclipped.
• There must be no signs of use — perspiration marks on the sweatband, cosmetic or sun-cream residue on the brim, scent absorbed into the straw.
• The packaging must have kept the hat's shape. A brim that has been folded flat into an envelope has been damaged in transit, not returned in its original condition.
• Care items must be unopened and unused.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning — trying a hat on to see whether it fits is fine; wearing it to the beach is not.

You bear the direct cost of returning the goods unless the return is because the item is faulty or not as described, in which case we cover it.

Wide-brim and rigid hats need to travel in a box that holds their shape. If the original box has been discarded, tell us and we will send instructions for packing the hat safely rather than have it arrive crushed.

We recommend a trackable service. Until the goods reach us they remain your responsibility.

We refund all payments received from you, including the standard delivery cost of the outbound shipment, no later than fourteen days from the day we are informed of your decision to withdraw.

Where you chose a more expensive delivery method than our standard offering, we refund the standard cost rather than the premium.

We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them, whichever happens first.

The refund is made by the same means of payment you used, unless you expressly agree otherwise. No fee is charged for it.

The right of withdrawal does not apply to goods made to your specification or clearly personalised. Nothing in the standard catalogue falls into that category — every item on this site is a stock size from a stock block — but a bespoke wholesale run agreed by email may.

It also does not apply to sealed goods unsuited to return for hygiene reasons once unsealed. Our care kit is sealed for this reason: unopened it can be returned; opened it cannot.

You are not obliged to use this form, but you may. Copy the text, complete it and send it to us.

• To: SIGNES HATS SL, Calle Lepanto 30, 03740 Gata de Gorgos, Alicante, Spain. Email: support@signeshats.live
• I hereby give notice that I withdraw from my contract of sale of the following goods:
• Ordered on / received on:
• Order reference:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date: